This guide will walk you through the process of installing TeamViewer, our preferred remote support tool. We use this secure application to provide you with personalized guidance during the simulator software installation and to ensure your golf simulator is properly configured.

Why We Use TeamViewer?

Optishot Golf simulators represent cutting-edge technology, and its initial setup can be complex. By offering personalized, expert guidance through secure remote access, we aim to:

1. Minimize potential frustrations during installation

2. Ensure your simulator system is optimally configured

3. Provide immediate answers to any questions you may have

4. Reduce the time it takes for you to start enjoying your new equipment.

We understand that allowing remote access to your computer can feel uncomfortable, and we want to address your concerns directly. Your privacy and security are of utmost importance to us, and we appreciate the trust you place in our team. Our decision to use remote access for our simulator software installation stems from our commitment to providing you with the smoothest white glove experience.

We want to assure you that this remote access is:

- Temporary and used only for the initial setup

- Fully under your control (you can end the session at any time)

- Secured with industry-standard encryption

This system will also transition to an easier method once we've ensured it can be done without compromising the quality of your setup experience. Also note that all future updates will be done using installer links.  We value your feedback and are continuously working to improve our processes.

Steps to Install TeamViewer:

1. Download TeamViewer:
   • Visit TeamViewer Free Download
2. Run the Installer:
   • Locate the downloaded file (usually in your Downloads folder)
   • Double-click the file to start the installation
3. Initiate Installation:
   • Select "Next"
   • Installation Complete
4. Open TeamViewer Application :
   • Locate TeamViewer application within taskbar or desktop icons
   •  

Ways To Grant Us Access:

1. Auto-Assist Set Up - Hand off the software installation to our team    

   • Locate TeamViewer and open application within taskbar or desktop icons
   • Click the blue text “Connect with TeamViewer ID”
     
   • You'll see a window with your ID and Password
   • Copy and paste your ID and Password
   • Email your ID and Password to: support@optishotgolf.com to activate expert support
   • Ensure your simulator is wired to your PC and your PC's power settings are set to 'Never' to make sure your system is online when we try to connect
   • Our experts will remote in and install your software

2.  Assisted Set Up - Be apart of the software installation

   • Email support@optishotgolf.com to schedule a mutually convenient time with our experts to install your software
   • Locate TeamViewer and open application within taskbar or desktop icons
   • Click the blue text “Connect with TeamViewer ID”
     
     
   • 
   • You'll see a window with your ID and Password
   • Upon scheduled meeting: please provide your ID and Password to our experts
   • Our experts will remote in and install your software, test shots, run you through the software, and answer any questions

By allowing this brief, secure connection, we can efficiently guide you through our simulator software installation and help you get your golf simulator up and running quickly. We aim to ensure you have the best possible experience with your new golf simulator.

If you have any questions or would like to discuss this further, please don't hesitate to reach out to our customer support team: support@optishotgolf.com 

Thank you for choosing OptiShot Golf. We're excited to help you get started with your new simulator and enhance your golfing experience.